Privacy Policy

When you contact us, request a quote, or submit a lead form, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Home address or project location
• Project details you choose to share (scope, timeline, budget)

We collect this information solely for the purpose of responding to your inquiry, preparing estimates, and scheduling design consultations.

We use the information you provide to:

• Contact you regarding your project inquiry or estimate request
• Schedule and confirm design or remodeling consultations
• Coordinate project logistics with our internal team
• Send service-related communications relevant to your active project

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

In order to complete your project, we may share limited information with trusted subcontractors and trade partners — such as licensed electricians, plumbers, tile installers, or cabinetry suppliers — who are involved in the work at your home. These parties receive only the information necessary to perform their specific role and are prohibited from using it for any other purpose.

We may also disclose information when required by law or to protect the rights and safety of our clients and team.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. While no method of electronic transmission or storage is completely secure, we are committed to safeguarding the data you share with us.

When you submit a form on this website, your submission is stored in a managed database hosted by Upstash, Inc., a third-party infrastructure provider, and is also delivered to us by e-mail through Resend. We keep this copy so that a delivery failure never causes your inquiry to be lost.

Stored form submissions are automatically and permanently deleted 180 days after they are received. These providers process the data solely to store and deliver it on our behalf, and are not permitted to use it for any other purpose.

You may request deletion of your submission before the 180-day period ends — see “Your Rights” below.

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your personal data at any time, including after your project is complete
• Opt out of any non-essential communications

To exercise any of these rights, contact us via our website. We will respond within a reasonable timeframe.

We comply with the North Carolina Identity Theft Protection Act (N.C.G.S. § 75-60 et seq.). In the event of a security breach affecting your personal information, we will notify affected individuals as required by North Carolina law.

Our website uses Google Analytics and Google Tag Manager to understand how visitors interact with our site. These tools may collect non-personally identifiable usage data such as pages visited and session duration. You may opt out of analytics tracking by using your browser’s privacy settings or a tool such as the Google Analytics Opt-out Browser Add-on.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out using the form below.